Terms and Conditions

Your purchase gives you access to Agent Onboarding and the bonuses included in your order. A full refund ends that access.

Agent Onboarding is one payment of $47 with a 30-day money-back guarantee. Your statutory consumer rights remain separate from this guarantee.

Product · Refunds and access · Consumer withdrawal rights · Price and payment · Contact

1. Who we are and what applies to your order

These terms cover this website and the product Agent Onboarding, supplied by True Brew Birdie Ltd. Our registered address is Gladstonos 12-14, 8046 Paphos, Cyprus; company registration HE 424693; VAT ID CY10424693Y.

Your order consists of these terms together with the product description, price, included items and any specific promises presented when you buy. A more favourable guarantee or an individual agreement we have made with you remains valid. A later website update does not reduce the rights attached to an earlier purchase.

Our offers are designed for adult founders. Buying a business-related product does not by itself mean that you give up any consumer status or mandatory legal protection you have.

2. The product

Agent Onboarding is a digital product. As described on the sales page when you buy, your order includes:

• The AI coach: a chat that maps your week and picks your three first jobs.
• Three 5-Line Job Cards, written with you.
• Step-by-step videos to onboard each agent.
• Bonuses: the Blank Job Card Pack, The Agent Spend Tracker and The Monthly Agent Review.

You work through it at your own pace. It is not a done-for-you service: you set up your own agents by following the chat and the videos.

3. Delivery, access and availability

We deliver digitally, as described in the offer. Contact us if payment succeeds but access or a promised delivery is missing.

Access to the AI coach, the setup videos and the bonuses is delivered by email. For purchases made before November 25, 2026, it is delivered on November 25, 2026.

The access period and any usage limits disclosed with your offer apply. We do not shorten a paid access period by updating these terms. If we cannot deliver a promised item, we will contact affected customers with the available solution. Your statutory remedies remain available.

You need an internet connection, an email account and a current web browser. External AI accounts and other third-party charges are not included unless your offer expressly includes them.

Maintenance and third-party outages can interrupt hosted tools. We remain responsible for delivering what we have agreed to supply and for any updates or remedies required by law. We will not substitute a materially reduced service for what you bought without respecting your contractual and statutory rights.

4. Price and payment

Agent Onboarding costs one payment of $47 in US Dollars (USD). Where tax applies, it is calculated for your location and added at checkout. The product price, applicable tax and total payable are shown at checkout before payment. Your bank may apply its own currency-conversion fees.

Payments are processed through Stripe. Available payment methods are those displayed for your order. Stripe sends your payment receipt to your checkout email address.

This is a one-time purchase. It does not renew automatically and it is not a subscription or membership.

5. The 30-day money-back guarantee and what happens to access

The sales page states the guarantee like this: "Try Agent Onboarding for 30 days. If your first agent isn't doing its job, or you decide it's not for you, email us and you get every cent back. You don't have to prove anything or fill in a form. The Job Cards you wrote are yours to keep."

This commercial guarantee applies in addition to your statutory rights. It has no condition: you do not have to give a reason, prove a result or fill in a form. For purchases made before access opens on November 25, 2026, the 30 days count from November 25, 2026; for later purchases they count from the day of purchase. To request a refund, email us within those 30 days. Naming the email address you bought with helps us find your payment.

Any more favourable guarantee made in your offer remains valid. The time until a refund appears in your account depends on your bank or payment provider. Refunds use the original payment method unless otherwise agreed without cost to you.

• A full refund ends access to the refunded purchase. This includes its videos, hosted tools and bonuses. A bonus with no separate price is still part of the purchase.
• Access can end when the refund is processed, before the money appears on your bank statement. A refund request alone does not cancel your access.

After a full refund, the licence to continue using our paid training, templates and other materials supplied solely through that purchase ends, including downloaded copies. This does not transfer ownership of your own business information or original work to us, and we do not require you to undo work you legitimately completed while you had access. The Job Cards you wrote are your own work and stay yours.

Your data is separate from your paid access. Ending product access does not automatically delete your payment records or personal data. You can contact us to retrieve your own inputs and content; we will provide any retrieval or export required by law, free of charge, within a reasonable time and in a commonly used machine-readable format where applicable. Personal-data requests are handled under our Privacy Policy.

6. Statutory consumer withdrawal and remedies

Our commercial guarantee is additional to mandatory consumer rights. If you are an EU/EEA consumer buying at a distance, you generally have 14 days from concluding a service or digital-content contract to withdraw without giving a reason, subject to the exceptions and conditions provided by law. Consumers elsewhere retain any mandatory rights under their applicable law.

To withdraw, send an unambiguous statement to our postal address or the other contact details in section 11 before the withdrawal period expires. You may use the form below, but it is not compulsory. Where statutory withdrawal applies, we reimburse payments without undue delay and no later than 14 days after receiving your notice, using the same payment method unless you expressly agree otherwise and without a reimbursement fee.

Digital content: an early loss of the withdrawal right requires the legally necessary prior express consent to start supply, acknowledgement of that loss and contract confirmation. Merely buying, logging in or accepting general terms is not a substitute for those requirements.

If content or a service is not supplied or does not conform to the contract, you retain the remedies provided by law, including correction, a proportionate price reduction or termination and refund where applicable. These rights are not limited by our commercial guarantee period.

7. Licence, your content and AI tools

We or our licensors own the training, videos, templates, software and other materials we supply. Your purchase grants a non-exclusive, non-transferable licence to use the included materials for your own personal and internal business purposes during your entitlement. You may use templates and tool outputs to create work for your own business, subject to third-party rights. You may not share account credentials, redistribute our materials, resell access or publish our course materials.

You retain your rights in the information and original content you provide. We use it to deliver the requested service as explained in our Privacy Policy; it is not a general licence to publish your content. Do not submit information you lack permission to use.

AI-assisted outputs and recommendations, including Job Cards, may contain errors or omissions and may not be unique. Review outputs before relying on them, including factual claims and third-party intellectual property.

Do not bypass access controls, misuse another person's account, disrupt the service or use our tools for unlawful activity. We may restrict access as reasonably necessary to address a security issue or material misuse, explain the reason where possible and offer a way to contact us to resolve an error. This does not remove rights to a remedy for our own failure to perform.

8. Education, business results and liability

Agent Onboarding provides education and business guidance. It is not individual legal, tax or investment advice.

Business results depend on your circumstances, decisions, work and market. Examples and testimonials do not guarantee that you will achieve the same results. This does not limit an express money-back promise.

To the extent permitted by applicable law, we are not liable for indirect or consequential losses arising from business decisions made using our educational materials. Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud, death or personal injury caused by negligence, or mandatory consumer remedies.

9. Privacy and communications

Our Privacy Policy explains data processing and your rights. We send transactional messages needed for purchases, delivery, billing and access.

10. Complaints, applicable law and changes

Please contact us first if something is wrong so we can investigate and offer a solution. This does not prevent you from using any statutory complaint, dispute or court procedure.

These terms are governed by the laws of the Republic of Cyprus. Consumers retain the protection of mandatory laws that apply in their country of habitual residence and any right to bring proceedings in their home courts. Nothing here requires a consumer to use only the courts of Cyprus where applicable law provides otherwise.

We may publish updated terms for future purchases. Your purchase remains governed by the terms and promises applicable when you bought. Material changes to an ongoing contract require the notice, legal basis and any consent or cancellation rights required by law; continued use alone does not waive those rights.

11. Contact

True Brew Birdie Ltd (Jan Kutschera, Director)
Gladstonos 12-14, 8046 Paphos, Cyprus
Company registration: HE 424693 · VAT ID: CY10424693Y
Phone: +357 95953180
Full company information